Need a Car While Yours Is With Us? We Keep Loan Cars.
A small fleet, free of drama, allocated first-in — and honestly, they book out fast. Here is how to actually get one.
First in, best dressed — so ask with the booking
Most workshops answer the “how will I get to work?” problem with a shrug. We keep loan cars for exactly that day — the service that runs hours, the repair that runs overnight, the week the household is one car short. The catch is the honest one: it is a small fleet and it allocates first-in. The people who get a loan car are the people who asked when they booked, not the ones who rang the night before.
So the mechanism is built into the booking form: tap “Need a loan car” on the details step, type in your driver licence details and tick the loan agreement, and the request lands inside your booking, flagged to the team before your time is confirmed. If a car is free for your day, it is yours — free with your booking, subject to availability, with your licence sighted at handover, a flat $40 charge if it comes back below the fuel level we record together, and a damage excess of up to $1,000 per incident. If not, we tell you straight away and offer the day one is — never a surprise at the counter.
When the fleet is out, the fallbacks are genuinely workable: an early drop has most services done by early afternoon; a roadworthy is about an hour on the hoist and waits well with a coffee at the shops nearby; and diagnostics are a reserved two-hour booking you plan around once, not a day lost.
Loan Cars — FAQ
Book online and tap the “Need a loan car” chip on the details step — you’ll type in your driver licence details and agree to the loan terms there, and the request lands inside your booking with allocation first-in. We confirm by SMS whether one is free for your day, and your physical licence is checked against those details when you collect the car.
No — honestly, they book out fast. It is a small fleet allocated first-in, which is exactly why the request should ride with your online booking rather than a phone call the day before.
Three real options: shift to the next day with a car free (we tell you which), take an early drop — most services are done by early afternoon — or time an RWC around a coffee at the shops nearby (about an hour).
Five things to know before you tick the box: you need a current full Australian driver licence, and the car isn’t released until we’ve sighted the physical licence at handover and it matches what you typed at booking. We record the fuel level together when you take the car; bring it back at that level or above and there’s nothing to pay, below it and a flat $40 refuelling charge applies whatever the shortfall. Damage while the car is in your possession carries an excess of up to $1,000 per incident, reduced by anything we recover from whoever caused it. Only the named driver may drive the car — nobody else gets behind the wheel. And loan cars are never guaranteed: it’s a request we confirm when we confirm your booking time, subject to availability. None of this limits your rights under the Australian Consumer Law.
Yes — free with your booking, subject to availability. The only charges are the $40 refuelling charge if it comes back below the fuel level we recorded together, and the damage excess (up to $1,000 per incident) if it’s damaged while it’s with you.
Book it in — and tap “Need a loan car”
The booking form has a “Need a loan car” chip — tap it and the request travels with your booking, first in line.