Inspections, recommendations and Australian Consumer Law
General information for workshop owners — not legal advice. The ACL’s core demand of a workshop is simple: don’t mislead, and be able to show what you found, told and did. Digital inspection records happen to be very good at exactly that.
Where inspections meet the law
Recommendations must be honest
Recommending work a vehicle doesn’t need is misleading conduct. A photo-and-measurement record of why each item was recommended is your best protection — and the customer’s.
Evidence beats memory
When a dispute arrives months later, “we told them at the time, here is the report and the photo” ends most of them. Paper sheets rarely survive that long.
The record protects both sides
A declined safety item, documented and dated, protects the workshop; a documented recommendation protects the customer from “you never told me”.
Keep records like it matters — because it does
This page is general information only and not legal advice — for your own obligations, talk to a professional. What we can say from the workshop floor: a time-stamped, photo-backed, customer-acknowledged inspection record is the cheapest insurance a workshop carries. PrestigeOS pricing is public: Founder $200/month + GST (500 AI generations a month — the app’s published founding offer is limited to 10 workshops and closes 31 August 2026 or when the places are claimed), Growth $599/month + GST (1,500 AI generations) and Scale $999/month + GST (4,000 AI generations). Every plan has the full feature set, unlimited staff and mobile + desktop access, and every plan starts with a 14-day free trial — current pricing always lives at app.startechprestige.com.au/plans.