The Honest Account
What changed when we went digital
No invented statistics here — just what actually changed in our workshop when inspections went from paper sheets to PrestigeOS, told the way we’d tell another owner over the counter.
What Changed
The differences we actually noticed
The 5pm typing disappeared
The end-of-day pile of paper sheets to transcribe simply stopped existing — findings arrive at the desk already structured.
Conversations got easier
A customer looking at a photo of their own brake pad asks better questions than one hearing a description on the phone. The report does the explaining.
History started compounding
Every car now arrives with its own inspection trail. “We flagged this last visit” is a sentence with evidence behind it.
The adjustment was real
The first fortnight had friction — new habits always do. Typing-optional capture is what got the bays across; mandates wouldn’t have.