The Bay Decides
Getting your technicians to actually use it
Every failed software rollout in a workshop has the same autopsy: the bays never adopted it. Adoption is not a training problem — it is a product and rollout problem, and it is solvable.
What Works
The adoption levers that matter
Typing must be optional
Greasy gloves and small keyboards end adoption on day one. Scan, voice and photo capture exist because of this.
Forgiveness is a feature
Autosave and recovery mean a mistake or a dropped connection never costs work — fear of losing an hour kills usage faster than laziness.
Let the tech pick the mode
One scans job cards, one talks, one photographs. Forcing a single workflow forces resistance.
Show, don’t mandate
One bay first, the report on the table, the team decides. Software imposed is software ignored.